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Trust in organizations : frontiers of theory and research / Roderick M. Kramer, Tom R. Tyler

Main Author Kramer, Roderick Moreland, 1950- Coauthor Tyler, Tom R. Publication Thousand Oaks : Sage Publications, 1996 Description [10], 429 p. ISBN 0803957408 Topical name Sociologia
Organizações
CDU 316.35
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Holdings
Item type Current location Call number Status Date due Barcode Item holds
Book Biblioteca Universidade Europeia (QBN)
316.35 KRA 4889 Available 4889
Total holds: 0

Contents

1. Whither trust?
2. Trust in organizations: a conceptual framework
3. Trust and technology
4. Trust-based forms of governance
5. Trust and third-party gossip
6. Collaboration structure and information dilemmas
7. Developing and maintaining trust in work relationships
8. Micro-ob and network organization
9. Swift trust and temporary groups
10. The road to hell: the dynamics of distrust in an Era of Quality
11. Divergent realities and convergent disappointments
12. Beyond distrust: "Getting even" and the need for revenge
13. Organizational responses to crisis: the centrality of trust
14. Trust and crisis
15. The organizational trust inventory (OTI)
16. Trust in organizational authorities: the influence
17. Collective trust and collective action
18. Understanding the interaction between procedural and distributive justice: the role of trust

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